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Frequently asked questions

Here are our most frequently asked questions.


  • Can I use it for commercial projects?

    All our templates has a three clear options of licenses. Therefore, commercial or non-commercial use depends on the type of license you have chosen!

  • Can I use it for multiple projects?

    It depends on the type of license you choose. Therefore, if you want to use our products in multiple projects, you must choose the commercial license or the extended commercial license, or you can subscribe on our All-Access Pass membership, as all our plans are for multiple use.

  • Can I use this to create or edit and re-sell as a product?

    Do not ever consider doing it.

  • How long will I get support?

    In principle, all our paid templates includes 6 months of technical support. As for All-Access membership, they depend on the subscription period.

  • How long will you update the templates?

    We update all our templates based on the needs for the lifetime.

  • Do you have an affiliate program?

    Yes, we do. Refer customers and start earning cash today! By affiliating UniStudio's Products or Services to others. Gain 10% to 20% of every sale you have successfully completed. Submit your affiliate profile here.

  • What is your refund policy?

    We understand the importance of customer satisfaction and we strive to provide the best products and services. However, please note that due to the nature of our products and services, we do not offer refunds after a purchase has been made.

All-Access Pass

Services Membership

  • Is there a limit to how many requests I can have?

    Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered one by one.

  • Why wouldn't I just hire a full-time designer?

    Good question! For starters, the annual cost of a full-time senior-level designer now exceeds $100,000, plus benefits (and good luck finding one available). Aside from that, you may not always have enough work to keep them busy at all times, so you're stuck paying for time you aren't able to utilize.

    With the monthly plan, you can pause and resume your subscription as often as you need to ensure you're only paying your designer when you have work available for them.

  • How fast will I receive my designs?

    On average, most requests are completed in just two days or less. However, more complex requests can take longer.

  • How does the pause feature work?

    We understand you may not have enough design work to fill up entire month. Perhaps you only have one or two design requests at the moment. That's where pausing your subscription comes in handy.

    Billing cycles are based on 31 day period. Let's say you sign up and use the service for 21 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you'll have 10 days of service remaining to be used anytime in the future.

  • What programs do you design in?

    Most requests are designed using Figma.

  • What if I don't like the results?

    No worries! We'll continue to revise the design until you're 100% satisfied.

  • What if I only have a single request?

    That's fine. You can pause your subscription when finished and return when you have additional design needs. There's no need to let the remainder of your subscription go to waste.

  • Are there any refunds if I don't like the service?

    Due to the high quality nature of the work, there will be no refunds issued.


  • What does personal license mean?

    Use, by you or one client, in a single end product (selected template) as you can use it on one website (domain) only.

  • What does commercial license mean?

    Use, by you or for multiple clients, in a single end product (selected template) as you can use it up to 25 websites (domains).

  • What does extended commercial license mean?

    Use, by you or for multiple clients, in a single end product (selected template) as you can use it up to 100 websites (domains).

  • How long will I get support?

    In principle, all our paid templates includes 6 months of technical support. As for subscriptions, they depend on the subscription period.

  • How long will I get updates?

    In principle, all our paid templates includes lifetime updates.

  • How can I activate the license for a website?

    It's very simple. You just have to click on Activate a website and put the license code that you will get according to the type of license you purchased. Put the link to the site that you want to activate and you will get some information, preferably if you keep it somewhere because you may need the website activation key to get technical support for that website.

  • Does not activating the website mean the template will not work for me?

    Do not worry, this will not affect the operation of the template on your site at all. All that matters is that activating the website is related to obtaining technical support for that exact website.
    We did this to regulate the request for technical support only from our valued customers, in order to maintain a quick response.

Affiliate Program

  • Why promote us?

    Affiliate partnerships are one of the simplest yet most profitable ways to make money online. You send customers our way, and we'll pay you for it.

  • How do I make money as an affiliate?

    All you have to do is recommend us using your affiliate link on your website, blog, and social media. We track your clicks and transactions so you can get paid.

  • How much can I earn?

    You can earn up to 15% commission on every referral that results in a successful sale. There's no limit to how much you can make by promoting us.

  • What are the payout minimums?

    We require a minimum balance of $100.00 before processing an affiliate payout. We set this to avoid any fraudulent issues with our affiliate program.

  • When do I get paid?

    We payout on NET30 terms to account for refunds and chargebacks. For example, commissions generated in January would be paid out on March 15th (NET30).

  • How do I sign up?

    The Lemon Squeezy affiliate hub hosts our affiliate program. Click the Become an affiliate button below to create a Lemon Squeezy account and join our program.


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